What
is your warranty/guarantee policy?
Our products
come with the manufacturers warranty. The mechanism carries
a 10 year prorated warranty. All cabinetry is guaranteed against
defects in materials and workmanship for a period of one year.
A copy of this warranty is included with every Wallbed.
Can
I get wood color samples?
Unfortunately
we don't mail out samples. We have made every effort to accurately
display the wood colors available for each wood species in
all styles. However, due to differences in monitors, actual
colors may vary slightly.
Do
you send out brochures?
Yes. Click
here to request a brochure.
What
is your cancellation policy?
You have
7 days from the day the order is placed to cancel without
consequence. If you cancel after the 7 days and the order
is already in production or has been shipped you will be responsible
for all inbound and outbound shipping charges plus a 10% restocking
fee. These charges are deducted from your refund.
How
long does it take to get my bed?
All Modern
Wallbeds are custom made to order. Please allow 5-7 weeks
for delivery.
How
does it get delivered?
All of
our beds and cabinets ship via common carrier as our standard
delivery method. These companies provide delivery of your
furniture to the street level of your residence. A call will
be made to your designated phone number to schedule a time
for delivery.
What
is your return policy?
All returns
must be approved and requested within 7 days of receipt of
delivery. A Return Authorization Code (RAC) will be assigned.
Damage:
If there is damage to the carton, you need to note this on
the delivery receipt. Do not refuse shipment. This
does not mean there is damage to the contents. If it turns
out there is damage to the contents, making note of damage
to the packaging makes filing a claim easier. Click
here for more information on receiving your shipment and
filing claims.
How
do I order and what payment types are accepted?
We want
you to place your order however you feel most comfortable.
You can order online using
our secure ordering system. Or you can mail or fax your order
to us. We accept Visa, Mastercard, Discover, Checks, Cashiers
Checks, and Money Orders.
Is
there a discount for unfinished?
The unfinished
products require special handling at the factory, so unfortunately
there is no discount.
Mailing
Address:
Modern Wallbeds & Home Offce
PO Box 1665
Fairview, Oregon 97024
fax (877) 558-9745
Questions? You can contact us by going to our Contact Page.
